Citilabs maintains an Amazon S3 (Simple Storage Service) site for users to upload files to Citilabs support staff.

Upload can be done following the instructions below

  1. Download the archive from the attachment hereCitilabsSupportTransferTool.zip (299.9 KB)
  2. Unzip to a local folder on the machine with the directory structure intact.
  3. Run "CitilabsSupportTransferTool.exe"
  4. Fill in the company name and browse to the file, using the explore button.
  5. Click on the transfer. Once the transfer is successful, you will see the prompt as below: